By: Stephen Kern, Casualty Claims Manager It has always been PLM’s priority to provide not only advanced insurance knowledge and experience for the wood industry, but also exemplary customer service. This is especially true of claims, as we strive to fulfill our fiduciary responsibility to our customers and the promise that we will be there... [Read More]

By: Lindsey Digangi, Corporate Marketing Manager As you may have read in the last edition of the Producer Update, we recently rolled out AskNicely, our net promoter score survey. This is how we check in with our customers and brokers periodically about their experience with PLM. While we talk to our brokers and insureds regularly,... [Read More]

Introducing Anytime Risk Management For our customers – and any business —managing risks requires vigilance. That’s why PLM places a significant emphasis on risk management, with 16 dedicated loss control and 26 business development representatives across the country, all trained to recognize the risks common to wood-related businesses. Now, PLM is introducing the opportunity for... [Read More]

John K. Smith, President & CEO Hopefully, by the time you read this, some normalcy will have returned to all our lives. Our aim is to have the PLM team back in the office, but frankly, we can’t be sure, considering the pandemic. As I write this, we continue to operate on a remote basis.... [Read More]

Earlier this year we introduced you to our wholesale brokerage operation, Allied Building Material Agency, Inc. (ABM). After years of lying dormant under the umbrella of Indiana Lumbermens Mutual Insurance Company (ILM), PLM brought ABM back to life with a new staff, headed by VP Angelo Ganguzza, and some hearty enthusiasm. In January of 2020,... [Read More]

By: Lindsey DiGangi, Corporate Marketing Manager “How are we doing?” It’s a question we ask ourselves daily at the employee, departmental, and organizational levels. As an insurance carrier, we provide a service, responding to your clients when they need us and working with you to support their needs. This includes not just claims, but you... [Read More]

At PLM, we are continuously looking for new solutions for our customers to better manage their risks in their operations. We spend time researching different companies and services to partner with to provide risk management tools to our policyholders, such as streaming safety video services, continuous MVR monitoring products, and phone-related distracted driving prevention tools.... [Read More]