Personalized Service and Peace of Mind
As an insurance company focused on the wood products niche, our claims staff are well versed in the operations, specialized machinery and loss factors unique to the lumber, woodworking, and building material industries.
Our staff adjustors develop relationships with independent adjusters across the country for their specialized knowledge of our risks and their geographic area. This team approach and depth of knowledge allow us to provide a highly personalized level of service (for wood products insurance claims) with fast claims analysis and handling to ensure our customers are back in business as soon as possible.
Report a Claim
ACORD First Notice of Loss Forms
Click the appropriate box below and complete a claim form through the PLM Claims Portal for the fastest and easiest submission.
Before you submit a claim
- Please review your submission for completeness and accuracy. The more detailed your entry is, the quicker we can begin the claims process
- Supply all available contact information so that we can contact you to resolve your claim
- Be sure to hit the “save” button to successfully submit your claim
- NOTE: The PLM Claims Portal is the most efficient way to submit your claim. However, all methods of submission are valid and will receive a prompt response from a claims representative.
Fax Number: 215.829.1211
Phone Number: 800.752.1895
Email: claims@plmins.com
What to expect when you submit a claim
- Once you submit your claim on the PLM Claims Portal, you will receive a copy of the completed ACORD form.
- You will receive contact from your claims examiner within 24 hours to confirm receipt of your claims submission.
- If immediate handling is required, a local adjuster will be assigned.
- An acknowledgement letter will be sent to the insured and the broker the day after claim was received. This will include the name, address, and phone number of the local adjuster if one was assigned, and will include the PLM claims examiner assigned to the claim.
- Prompt claims handling
- Decision: A decision will be made regarding the claims settlement. Notification will be sent when the claim is closed.
In the Event of a Loss
Property
- Take action to protect property from further damage
- Take photos of damaged property
- Keep an accurate record of all temporary repair expenses
- Make a list of damaged personal property
- Secure the damaged area or contents
- Report your claim promptly to PLM
Auto
- Get out of danger to avoid further incident and turn on hazard lights
- Call the police to report the accident, regardless of severity
- If there are injuries, also call emergency response
- Exchange necessary information with others involved
- Take photos to document damage if possible
- Report your claim promptly to PLM
General Liability
- Call emergency services in the case of injury
- If third party is able, exchange necessary information
- Mark any hazardous areas to prevent further injury
- Report your claim promptly to PLM
