• Home
  • About
  • Products & Services
  • Claims
  • Producers
  • Loss Control Center
  • Request A Quote
  • ABM Brokerage
  • HardwareXpress
  • Blog
  • Careers
  • Newsroom
  • Contact Us
  • Make a Payment
  • Producer Portal
  • Request a Quote
  • ABM Brokerage
  • Contact Us
  • 1.800.752.1895
Pennsylvania Lumbermens Mutual Insurance Company for wood products industry
MENUMENU
  • About
        • About Pennsylvania Lumbermens Mutual

        • Pennsylvania Lumbermens Mutual Insurance Company
          • About
          • Why PLM?
          • History
          • Timeline
          • Leadership
          • Newsroom
          • Financials
          • Careers
          • Quick Links

          • A Culture of Caring
          • Newsletters
            • Subscribe
            • Lumber Memo Archive
            • Producer Update Archive
  • Products & Services
        • Products & Services

        • Specialized property & casualty insurance for the woodworking and building material industries.
          • Products Overview
          • Who We Protect
          • Coverages
          • Business Development Representatives
          • Payment Options
          • Dividends
          • Request a Quote
          • Workers' Compensation Placement

          • Allied Building Material Agency, Inc. (ABM)
          • Hardware Store Insurance Solution

          • HardwareXpress
          • Quick Links

          • Locate a Business Development Representative
          • Stock Reporting Form
          • Interactive Protection Map
  • Claims
  • Producers
        • Insurance Producers & Brokers

          • Producers
          • Producer Kit
          • Appetite Eligibility Search Tool
          • Interactive Protection Map
          • Commission ACH Payments
          • Producer Portal
          • Wholesale Brokerage / Workers' Compensation Placement

          • Allied Building Material Agency, Inc. (ABM)
  • Loss Control Center
        • Loss Control Center

        • Reduce insurance risk in the wood products and lumber industry
          • Loss Control Center

          • Loss Control Center Home
          • Loss Control Guides

          • Operations
          • Auto / Fleet
          • Fire
          • Machinery
          • Risk Management Resources

          • Safety Training Videos
          • Distracted Driving - Phone
          • Continuous MVR Monitoring
          • Portable Alert System
          • Telematics
          • Combustible Dust Solutions
          • Safety Materials
          • Additional Safety Resources
          • Protective Devices
          • Quick Links

          • Locate a Loss Control Representative
  • Blog

Claims

When you purchase insurance, you are buying the promise of a service that you hope to never need.

You are here: Home / Claims

Personalized Service and Peace of Mind

As an insurance company focused on the wood products niche, our claims staff are well versed in the operations, specialized machinery and loss factors unique to the lumber, woodworking, and building material industries.

Our staff adjustors develop relationships with independent adjusters across the country for their specialized knowledge of our risks and their geographic area. This team approach and depth of knowledge allow us to provide a highly personalized level of service (for wood products insurance claims) with fast claims analysis and handling to ensure our customers are back in business as soon as possible.

Report a Claim

ACORD First Notice of Loss Forms

Click the appropriate box below and complete a claim form through the PLM Claims Portal for the fastest and easiest submission.
Property
Auto
General Liability

Before you submit a claim

  • Please review your submission for completeness and accuracy. The more detailed your entry is, the quicker we can begin the claims process
  • Supply all available contact information so that we can contact you to resolve your claim
  • Be sure to hit the “save” button to successfully submit your claim
  • NOTE: The PLM Claims Portal is the most efficient way to submit your claim. However, all methods of submission are valid and will receive a prompt response from a claims representative.

    Fax Number: 215.829.1211
    Phone Number: 800.752.1895
    Email: claims@plmins.com

What to expect when you submit a claim

  1. Once you submit your claim on the PLM Claims Portal, you will receive a copy of the completed ACORD form.
  2. You will receive contact from your claims examiner within 24 hours to confirm receipt of your claims submission.
  3. If immediate handling is required, a local adjuster will be assigned.
  4. An acknowledgement letter will be sent to the insured and the broker the day after claim was received. This will include the name, address, and phone number of the local adjuster if one was assigned, and will include the PLM claims examiner assigned to the claim.
  5. Prompt claims handling
  6. Decision: A decision will be made regarding the claims settlement. Notification will be sent when the claim is closed.

In the Event of a Loss

Property

  • Take action to protect property from further damage
  • Take photos of damaged property
  • Keep an accurate record of all temporary repair expenses
  • Make a list of damaged personal property
  • Secure the damaged area or contents
  • Report your claim promptly to PLM

Auto

  • Get out of danger to avoid further incident and turn on hazard lights
  • Call the police to report the accident, regardless of severity
  • If there are injuries, also call emergency response
  • Exchange necessary information with others involved
  • Take photos to document damage if possible
  • Report your claim promptly to PLM

General Liability

  • Call emergency services in the case of injury
  • If third party is able, exchange necessary information
  • Mark any hazardous areas to prevent further injury
  • Report your claim promptly to PLM

Pennsylvania Lumbermens Mutual Insurance Company
One Commerce Square
2005 Market Street, Suite 1200
Philadelphia, PA 19103

Toll Free: 1.800.752.1895
Fax: 215.625.9097
CustServ@plmins.com

              
  • About
  • Products & Services
  • Claims
  • Producers
  • Loss Control Center
  • Blog
  • Careers
  • Newsroom
  • Contact Us
PLM wood products insurance logo
Subscribe to our newsletter
  • Legal
  • Terms and Conditions
  • Privacy Policy
  • Sitemap
© PLM. All Rights Reserved.