As technology continues to evolve, businesses are turning to AI more and more in their daily operations. According to the Forbes Advisor survey, businesses are using AI across a wide range of areas. The most popular applications include customer service, with 56% usage, and cybersecurity and fraud management, adopted by 51% of businesses. Other AI... [Read More]

Guest Spotlight by Steve Firko, SVP of Business Development, Loss Control, & Customer Service As we close out the year, and as I write this on the eve of the presidential election, I am increasingly optimistic about our future at PLM and that of the wood and building material related industries that we serve.  The... [Read More]

Lumber Memo: Issue 4 – 2024 IN THIS ISSUE: President’s Commentary Cyber Corner: Steer Clear of Fake Login Pages Green Tree Risk Partners: Never Say No  Plumb Safety: Best Practices for Forklift Safety Plumb Safety: Preventing Oily Rag Fires The Dovetail: Acquisition Due Diligence: Are These Items on Your List? Your Feedback Matters: PLM's NPS... [Read More]

Spotlight On: IMCA Showcase Award Winners Congrats to PLM’s Marketing Team for bringing home three awards at the Insurance Marketing and Communications Association (IMCA) Ignite Conference in Orlando late June. The IMCA Showcase Awards acknowledge innovative work from professionals in the insurance marketing and communications field. This year's entries were the most competitive in Showcase... [Read More]

Spotlight On: Improvements to Our Invoices We have listened to the feedback we have received from our customers and have made some changes that you will begin to see in your upcoming invoices. We have updated the invoice formatting to make the information more easily digestible as well as a few additions outlined below. These... [Read More]

Your Feedback Matters: PLM’s NPS Surveys For the past couple of years, PLM has implemented NPS surveys in our processes. This initially started as a touchpoint with our customers and brokers to see how their experience with PLM was going. We continually refine this program to expand it through identifying different interaction points and personalizing... [Read More]

Acquisition Due Diligence: Are these Items on Your List? By Lindsey DiGangi When considering making an acquisition as a business owner, it’s critical that you have a full understanding of your target company. Risk is an inherent part of the deal, but have you considered them all? With our position in the industry, insuring many... [Read More]

Preventing Oily Rag Fires We often like to share safety tips regarding different hazards especially on emerging new risks. However, it is good to go back to the basics from time to time to remind you of those risks that you should not lose sight of. One example is the proper disposal of oily rags.... [Read More]

Best Practices for Forklift Safety Forklift accidents rank consistently among the most common claims we see each year at PLM. While most are small in nature, every now and then, a forklift accident can create serious injuries—even fatalities—and multi-million dollars’ worth of damage. And that doesn’t even include the additional negative impacts that a mishap... [Read More]

Never Say No By Angelo Ganguzza Back in April of 2019, shortly after PLM acquired the AmTrust Lumber book of business, John Smith and I sat down and mapped out what a wholesale brokerage agency would mean to our operations. It was clear that there was a place. PLM, the largest property and casualty insurer... [Read More]