Our Claims Management team is growing, and we’re excited to introduce some new faces who help support our customers’ needs every step of the way. Learn a bit more about Casualty Claims Manager Kristine Schimdt, Litigation Manager Carolyn Casey and Assistant Vice President of Claims Ray Rogers below. We want to make sure you know exactly who to contact with any claims questions.
Kristine Schmidt
Casualty Claims Manager Kristine Schmidt joined PLM in October of 2025 and brings extensive experience supporting our customers through the claims process. Her team is responsible for managing auto personal injury protection (PIP) claims, as well as third-party auto property damage, comprehensive and collision losses. In addition, Kristine oversees property damage-only general liability claims, ensuring each claim is handled efficiently and with care. Kristine reports directly to Traci Barber, Vice President of Customer Service, reinforcing PLM’s commitment to responsive service and strong customer advocacy.
Kristine has already proven a valuable resource for both our customers and partners since joining the team. Should you have any questions, she may be reached at 267-825-9072 or via email at kschmidt@plmins.com.
Carolyn Casey
Litigation Manager Carolyn Casey joined PLM in February 2026, leading a highly specialized team responsible for managing all litigated claim files, as well as complex losses involving construction defect, fatalities, bodily injury, large casualty property damage, Employment Practices Liability Insurance (EPLI) and asbestos claims.
With many years of experience as an attorney, Carolyn brings a strong legal perspective and exceptional attention to detail to this critical area of claims management. Her expertise allows her team to navigate complex litigation matters with precision, strategy and a focus on achieving the best possible outcomes. Carolyn reports directly to John Kennealy, Vice President of Claims, further strengthening our leadership structure and commitment to expert claims handling.
Carolyn’s experience and leadership will be a tremendous asset to our customers and partners alike. Should you have any questions for Carolyn, she may be reached at 267-825-9268 or via email at ccasey@plmins.com.
Ray Rogers
Last up is Ray Rogers, who has been with PLM since May 2001. Ray leads the First Party Property Claims team, supporting the handling of a wide range of losses, including traditional property perils such as fire, lightning, wind, hail and theft, along with cyber, equipment breakdown, inland marine (transit and contractors’ equipment) and crime claims. Working closely with his team and colleagues, Ray helps ensure claims are handled thoughtfully and efficiently. He reports directly to John Kennealy, Vice President of Claims.
Should you have any questions for Ray, he may be reached at 267-825-9384 or via email at rrogers@plmins.com.
A Tip from the Claims Management Team
To help keep claims moving quickly and smoothly, we recommend including the following information when reporting a loss to significantly expedite the process:
- Insured business name
- Insured contact including name, phone number and email
- Date of loss
- Description of loss data
- Policy number
- Insurance broker contact including name, phone number and email
- Loss address or insured vehicle year, make, model and vehicle identification number (VIN), if applicable
- Any estimates and/or photos
Lumber Memo: Issue 2 – 2026
IN THIS ISSUE:
- President’s Commentary
- Protecting LBM Businesses from Construction Defect Claims
- 2026 Hurricane Forecast: A Milder Forecast Doesn’t Reduce Risks
- Commitment to Service: Meet the Faces Behind PLM’s Claims Management Team
- Building a Strong Foundation for Cyber Risk in Lumber Business
- A Guide to Succession Planning: Protect the Future of Your Lumber Business
- Spotlight On PLM: Dividends, Leadership, A.M. Best
