Your business can’t afford to lose revenue over winter, making it crucial to take proactive measures to minimize business disruption in the upcoming months. With the winter season approaching, we wanted to remind you of some key tips on protecting your business in the face of the harsh conditions. Blistering winds, freezing temperatures, and icy... [Read More]

Written by Matthew Kienholz VP Marketing Each year, PLM participates in a robust schedule of events to stay engaged with our customers and industry partners. These events provide invaluable opportunities to immerse ourselves in trade association and buying group environments where we can cultivate meaningful dialogue and learn about emerging industry trends and challenges. These... [Read More]

I’d like to begin this Lumber Memo with a financial update on where we currently stand. Our total year-to-date production numbers are below plan, although new business is on target from both a unit and premium perspective. When looking at renewals, 92% of our customers chose to renew their insurance with PLM, which is well... [Read More]

PLM is proud to announce that our own Tricia Kilrain, Assistant Vice President of Field Operations, has been awarded one of the HBS Dealer Top Women in Hardware & Building Supply Awards for 2025. Tricia is one of their Business Excellence Award Winners. The Business Excellence award recognizes a leader who has demonstrated achievement, growth... [Read More]

Written by Erin Selfe Senior Vice President Information Technology Many people use the same password across multiple accounts.  This is dangerous and is one of the leading causes of data breaches. Cybercriminals use programs to figure out variations of breached user names and passwords to gain access to other online accounts. Once they have one... [Read More]

Written by Sydney Stenson Underwriter Did you know that PLM has an appetite for hardware stores of all sizes? From small, independently owned stores to larger home centers, our unique solutions offer protection for an industry that has always been the backbone of its community. Our commitment to hardware stores doesn’t end with our small... [Read More]

Written by Lindsey DiGangi Vice President- Field Operations When choosing what to write for our newsletter each edition, we listen, we observe, and we speak from experience. Claims experience, in particular. One area of growing concern is our general liability claims experience. Why is that the case? Simply put, we live in a litigious environment... [Read More]

Written by Ray Rogers Property Claims Director Fraudulent credit card purchases are a continuing problem for lumber businesses. Often in these incidents, perpetrators will use stolen or fake credit card numbers to order mass quantities of building materials from a business. Unknowingly, the lumber company will then have the product delivered to the business. Several... [Read More]

I frequently field inquiries from clients regarding “how we price” their business. I’d like to offer a few insights as to how we approach this topic. Insurance is often described as a promise to perform. At its core, insurance is a contract between an individual or entity (the policyholder) and an insurance company (PLM). This... [Read More]

As a reminder please adhere to the following requirements when submitting motor vehicle forms. NY State Specific (Plate Transfers) In NY when transferring license plates from one vehicle to another, they track coverage based on reporting of the original vehicle. Once a vehicle is dropped from a policy it is automatically reported to the NY... [Read More]