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You are here: Home / Producer Update / Ensure Success – Our Submission Process

Ensure Success – Our Submission Process

February 25, 2026 by PLM

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To ensure clarity and efficiency, we periodically reaffirm our process for handling new business submissions—because following these steps helps us deliver the most competitive and timely quotes for you and your clients.

All new business submissions must be sent to newbiz@plmins.com. As we begin the new year, our Underwriters will take a more active role in the new business process, while our Business Development Representatives focus on strengthening relationships with existing insureds. Upon receipt of your submission, we’ll ensure the appropriate representative is promptly assigned.

To provide your client with the most competitive and timely quote possible, we ask that you adhere to the following general guidelines:

 

  1. Submit new business on standard ACORD™ applications – the more complete the information, the timelier and more customized our quote will be
  2. Provide a complete description of the operation – the more detailed, the better
  3. Include current carrier, target premium information, and need by date
  4. Include five-year loss runs
  5. Provide digital photographs of each building, inside and out, that reconcile to the statement of values
  6. Include the name, phone number, mailing address, and email address of a contact at the prospective insured to arrange an inspection

 

Our preferred submission timeframe is 60 days prior to the expiration date. For sawmills, pallets, or other complex risks, our preferred timeframe is 120 days prior to the expiration date.

 

  • When requesting a Property quote, all submissions must include an adequate description of the property coverages requested including coinsurance, valuation basis, causes of loss, and deductibles. You must also include construction, occupancy, protection class, year built, and square footage of all buildings.
  • When requesting an Inland Marine quote, all submissions must include an adequate description of the equipment, including the make, model, year, serial number, and valuation method.
  • When requesting a General Liability quote, all submissions must include class codes and accurate, up-to-date sales figures.
  • When requesting a Commercial Automobile quote, all submissions must include a complete driver list, VIN numbers, USDOT numbers, and full classification information. Please also explain any unusual situation such as youthful or elderly drivers. If requesting a quote for a large fleet, all submissions must include evidence of fleet safety initiatives, such as driver training, distracted driving policies, and continuous MVR monitoring.
  • Workers Compensation is an integral part of the quoting process, please ensure all submissions include ACORD™ applications, operational narrative, payroll and employee count by class code, loss runs, experience mod worksheet, and expiring payroll and premiums.

 

When essential information is missing from a submission, it significantly impacts our ability to evaluate the account efficiently. Complete and accurate details help both of us move forward successfully and increase the likelihood of binding coverage. Going forward, until we have a complete submission, including all the information outlined above, we will not guarantee the market for you.

For short-fuse opportunities, we kindly ask for comprehensive details to help us respond effectively. Please share the reason for the time sensitivity, what has led to the late-stage opportunity, and the key factors required to secure the account. When submitting, include all necessary information along with clear guidance on the terms and conditions that would ensure an order. This collaboration allows us to act quickly and position the account for success. We would also invite you to call one of our underwriting managers to discuss the matter:

Dave Adams (267) 825-9196

Margaret Smith (267) 825-9296

For accounts exceeding $100,000, we recognize these opportunities are highly competitive and require significant underwriting resources. To ensure the best outcome, we encourage you to connect with one of our underwriting managers before submission to discuss the opportunity and your expectations. As with short-fuse and large accounts, our goal is to foster a collaborative approach to evaluating, quoting, and securing new business.

As a reminder, PLM writes business on an open brokerage basis, which means there are no contracts, premium requirements, or volume commitments. To find out more about our appetite and product offerings, please visit www.plmins.com.

Stephen Hicks
Vice President – Underwriting
(267) 825-9306
shicks@plmins.com

Lindsey DiGangi
Vice President – Field Operations
(267) 825-9034
ldigangi@plmins.com

Filed Under: Producer Update

Pennsylvania Lumbermens Mutual Insurance Company
One Commerce Square
2005 Market Street, Suite 1200
Philadelphia, PA 19103

Toll Free: 1.800.752.1895
Fax: 215.625.9097
CustServ@plmins.com

              
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