At the beginning of 2019, we began undergoing significant changes and improvements in our Claims Department. This started with the hire of a new claims leader, John Kennealy, who has added a wealth of Property and Casualty experience from his many years in insurance claims and risk management. Through his leadership, there was a shift of focus to augmenting the claims management team, improving claim results and enhancing the customer experience.
Other changes to the claims management team included the promotions of Karen Parker and Stephen Kern. Karen Parker took over as the new Litigation Manager in May 2019. She is a seasoned industry veteran having worked most recently at Philadelphia Insurance before coming to PLM in 2018 as a Claims Consultant. She has enhanced how our litigation team works, and as a result, claim counts and claim severity is steadily moving in the right direction. Similarly, in early 2020, Stephen Kern took over as the Casualty and Fast Track Manager. He has made great strides streamlining the customer’s fast track claims experience.
The PLM Claims team continues to function at a high level to swiftly deliver superior claims service. We strive to continually improve our claims function for all our stakeholders through the professional development of our staff. Through all of these changes in staff and procedures, we are able to provide a highly personalized level of service with fast claims analysis and handling to ensure our customers are back in business as soon as possible.
You can reach our Claims Management Team at:
Vice President of Claims
Casualty Claims Manager
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