Mindful of the busy lives you and your clients lead, Pennsylvania Lumbermens Mutual Insurance Company is proud to offer a more convenient way for policyholders to get their auto insurance cards. Now, business owners will no longer have to wait for their auto ID card to arrive in the mail. Brokers will be able to provide cards to their clients with the click of a mouse.
You can now access auto ID cards promptly and easily via the PLM Producer Portal, as soon as an auto policy is issued or endorsed. This is the same portal you currently use to access policies, invoices and other information for your clients.
With this new service, PLM stopped mailing auto ID cards directly to policyholders as of October 1, 2019, as you now have easy electronic access to the cards. Your clients should have already received communication from us explaining this new procedure.
The new auto ID process offers policyholders many benefits including fast and convenient service, as well as on-the-spot duplicates and online replacement cards.
As soon as your clients’ cards become available on the portal, PLM will email you and your clients to let you both know that the card is available for download. This email notification will include a 14-day secure link for your clients to download the auto ID cards. If any policyholder requires copies of the ID cards after the link expires, they will contact you to email or print them from the Producer Portal.
If you have any questions about this new service, please contact PLM customer service at 800-752-1895 or custserv@plmins.com. For a refresher on accessing the Producer Portal and what to use it for, visit https://www.plmins.com/products-services/producer-portal/.
