If there is one thing we have all learned this past year, it’s the importance of flexibility. The pandemic brought many changes for businesses throughout the U.S. It prompted us all to adapt and evolve quickly to survive and thrive. One of the areas where we saw significant change to our business related to the... [Read More]

John K. Smith, President & CEO It is truly with a heavy heart that I must open this edition by informing you of the passing of Kathleen Christine Dalton, PLM’s Assistant Vice President of Operations. While there is an article focused on Kathleen, it is noteworthy to say that she was a key member of... [Read More]

Your neighborhood is made up of many different people and operations that you may not be aware of. Learning about new markets and the different business types that comprise them can be a difficult task, but on closer inspection we want to show you that the lumber, woodworking, and building material industries are an integral... [Read More]

By Chris Derby, Senior Customer Service Representative The traditional method of mailing payments has long been referred to as “snail mail”. A frequent question our Customer Service team hears from insureds is, “Did you receive my payment?” COVID-19 has brought about many challenges for everyone over the last year and our US Postal Service is... [Read More]

As we continue to navigate the COVID-19 pandemic, the lumber industry has had to work through a number of challenges. One of the most frequent claims we’ve seen throughout the pandemic from our insureds has been employment practices liability claims (EPL). Employment practices liability claims include wrongful termination, workplace harassment, retaliation, discrimination and more. With... [Read More]