Relationship Enhancement Program

The Relationship Enhancement Program (REP) was developed at the beginning of 2019 to address several needs following years of tremendous growth at PLM. At the core of our principles remains our desire to develop and maintain direct relationships with our insureds with the purpose of helping them mitigate losses specific to the lumber, woodworking and forest products industries. Along with top-line premium...

Dividends Paid to NAWLA Members

We have talked a lot about developing and maintaining relationships with our customers in this issue. One of the ways we achieve this is through our involvement and dedication to the industry. PLM is an active member in numerous trade associations throughout the country. Our people attend industry events, we support association events through sponsorships and we have several endorsed safety programs...

Why Recommendations?

As part of our Relationship Enhancement Program, our Business Development and Loss Control Representatives have been carefully reviewing our customers’ premises and operations to identify any potential areas of risk, ways to improve safety, and prevent future losses. Due to this closer look, there has been a significant increase in the number of recommendations we have issued to our insureds. Many of...

Our People in the Industry

PLM representatives not only attend trade associations’ events and meetings but are also involved in the association on a board level. We have several people who serve on boards and committees for various wood-related associations throughout the U.S. Our President & CEO, John Smith, currently serves on the board of the Hardwood Federation and the investment committee of the National Lumber and...

Policyholder Perspective

Last year, our business was significantly impacted by Hurricane Florence. The claims team at PLM did an excellent job handling our claim. They were very approachable, timely and fair. What impressed us the most though was that we received a call from PLM’s customer service before Florence hit the area. PLM was there for us even before we needed them. As a...

President’s Letter

John K. Smith, President & CEO During my career at PLM, I have made it routine to frequently review our accounts to ensure that we are continually providing the best products and services to our insureds. About six months ago, as I was reviewing some new accounts, I began to question whether we were spending enough time with our existing insureds. My...

Expanding Our Team: John Kennealy

John Kennealy We are pleased to introduce a new member to the PLM team, John Kennealy, Vice President of Claims. An industry veteran, John brings years of experience in insurance claims and risk management to the PLM claims team. In his new position, John will be responsible for the overall management of the claims operation, including handling complicated litigation, analyzing insurance contracts,...

Important Update: How We Handle New Business

As you may have read in our recent communications, we have changed our approach to handling new business. If you missed it, here’s what you need to know. We remain committed to working closely with producers to seek, quote and bind new business. Over the past year, our Business Development Representatives (BDRs) have refocused their efforts so they are not spending a...

Spotlight On: Francis Santoro Retirement

Francis Santoro Retires After 25 Years With PLM Francis Santoro After more than 25 years of service to Pennsylvania Lumbermens Mutual Insurance, we are wishing Francis Santoro, vice president of claims, well on his retirement, which was announced this past January. Fran started with PLM in 1993 as a senior claims examiner before assuming a role as claims manager in 1995. In...

Plumb Safety: Roofing

Rooftop heroes: Maintaining commercial roof drainage systems This winter, cities from Seattle to Minneapolis have been blanketed by record-setting heavy snow storms or frozen by bone-chilling temperatures. Even this year’s Super Bowl host, Atlanta, contended with dire winter weather predictions ahead of the big game. These meteorological events are more than just a bit of weather trivia, though—they are a reminder of...

Plumb Safety: Heating

Keeping Warm… and Safe: Generators and Alternative Heating Sources With severe winter weather wreaking havoc across the country, the likelihood of power outages increases. A generator or alternative heat source can be useful for your insureds’ businesses in these situations, but only if these machines are installed, maintained, and used properly. It’s particularly important for wood-related businesses to be aware of how...
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