I deal with so many different carriers on a daily basis and sometimes it's difficult to get a live voice on the line or even a call back response on something urgent. Thank you for always picking up, helping out, and making my job a bit easier! PLM is lucky to have such a professional player. [Statement in reference to Ray Rogers, Claims Examiner]
One of our long-term PLM insureds experienced a total loss to their lumber warehouse in the Summer of 2014 due to a fire. The claim representatives from PLM were on-site immediately to investigate the fire and start the adjustment process. PLM’s claim representatives were professionals throughout the entire process and also demonstrated a complete understanding of the client’s business and operations. The claim was settled and closed within 6 months of the fire which is truly outstanding considering the overall size of the loss. PLM lived up to its promise.
I have worked with PLM for several years now and they have always taken care of their insureds and supported the agents in every way. If there is ever an issue I know who to call and I always feel confident that PLM will be fair. They truly look out for their customers and will do what it takes to get them back on their feet after a loss.
Thank you!! I wanted to write and say thank you for moving our storm damage project along to its completion and making payouts as needed. The service from Pennsylvania Lumbermens Mutual Insurance was superb. They arrived here right after the damage occurred and started the claim right away. I wanted to say thanks to Terry Welty and Fran Calhoon from Miller Dredge, our insurance agency, and Steve Zwolfer from Illinois Claim Service. Pennsylvania Lumbermens was well represented by these people. There has been a lumberyard here at this location for 127 years and thanks to Pennsylvania Lumbermens Mutual Insurance, maybe it can be here for another 127 years. Thanks again for everything!
OMG, that is incredible claims handling. I have never experienced such a quick, courteous and appropriate handling of a claim in my 38 years as a financial executive. I am so impressed. Thank you, Jill. [In reference to Jill Young, Senior Adjuster for PLM/ILM]
We have been in business since 1963 and started insuring with PLM shortly after. PLM has always been fair, honest, very good work with, and have gone out of their way to provide coverage as I needed it.
Thank you for your help. The ILM Group and its personnel are certainly professional and a pleasure to work with. We hope to continue our relationship in the future and please, no more storms.