Philadelphia, Pa.—June 1, 2017— PLM announced the promotion of four officers to leadership positions at our April board meeting: Traci Barber, assistant vice president (AVP) of customer service; Kathleen Dalton, AVP of operations; Tricia Kilrain, AVP of field operations, western region; and Bob McSorley, AVP of field operations, Mid-Atlantic.
Barber, CISR, AIC, AIS, draws on the expertise she has gained through more than 22 years of customer service experience in the insurance industry. She first joined ILM in 2000 as team leader of customer service. In 2003, she was promoted to manager of customer service and then to director of customer service in 2016 after the affiliation with PLM. She has a bachelor’s in business administration with an emphasis on marketing from West Virginia University.
In 2003, Dalton joined PLM as an underwriting assistant and was promoted through various positions to underwriting consultant in 2011. She was promoted to underwriting support manager in 2012 with 11 direct reports that increased to 16 after the affiliation. In 2016, she was promoted to director of operations. She began her insurance career in 1993 with a family agency. Dalton is active in the insurance industry, having served as a member and later committee chair for both the Pennsylvania Association of Mutual Insurance Companies (PAMIC) and the National Association of Mutual Insurance Companies (NAMIC).
Kilrain has been an integral part of PLM’s business development since she joined PLM in 2008, as a business development representative in the western region. In fewer than two years, Tricia met and exceeded expectations and was promoted to manager of operations for the West in 2010. In 2016, she was promoted to director of field operations. Prior to joining PLM, she gained experience in personal and commercial lines with several insurance companies. Based central to the western region in Monument, Colo., Kilrain is responsible for 22 states and 10 BDRs.
A 34-year veteran of the insurance industry, McSorley joined PLM in 1988 as a business development representative serving the metropolitan New York territory. He took additional territories including New Jersey and Pennsylvania during his time in the field. In 2013, Bob was promoted to field operations manager overseeing the Northeast & Mid-Atlantic. In 2016, he was promoted to director of field operations. He began his career in 1983 with the Prudential Insurance Company of America and soon moved to the agency side where he specialized in commercial insurance. Bob holds several professional designations including Certified Insurance Councilor (CIC), Associate in Risk Management (ARM) and Accredited Advisor in Insurance (AAI).
About Pennsylvania and Indiana Lumbermens Mutual Insurance Companies
Pennsylvania and Indiana Lumbermens Mutual Insurance Companies (PLM) is a nationally recognized property and casualty insurance carrier serving the lumber, woodworking and building material industries. Backed by more than 100 years of experience, the Philadelphia, Pa.-based company protects 6,000 businesses nationwide with property, general liability, inland marine, business automobile, commercial excess liability and equipment breakdown coverages. Visit www.plmilm.com for more information.